REQUIREMENTS FOR A RETURN
Items must be in new condition
Items must be returned with all original packaging and accessories
Items must be received within 30 days of delivery date*
There are no Refunds on orders paid via COD. Store Credit will be provided for any product that may be damaged or lost in transit. Orders must be checked upon delivery and reported to shipping partner if there is visible damage to packaging.
Customers have (48) hours after receipt to evaluate machine for irregularities. If any irregularity is found, a replacement will be provided. After the initial (48) hour timeframe, any irregularity will be evaluated by the manufacturer under their warranty specifications.
HOW DO I RETURN AN ITEM?
Simply email us at Orders@africwears.com
with the following information:
Order Number
Item to return
Item condition
Reason for return
We will get back to you within 24 business hours, excluding Holidays.
We are closed on Saturday & Sunday.
RESOLUTION:
We process store credits for the cost of the item on all returns. Refunds are not an option due to the nature of the products.
Once you have emailed Orders@africwears.com and all return requirements are met; you will receive a return authorization.
Please include the Return Authorization in your return package. Pack your item securely, Send back in secure packaging to the address provided on the return authorization within thirty (30) days of original purchase.
If the returned item is missing any parts or is damaged during return shipping because it wasn’t packaged correctly, the buyer assumes responsibility.
I’VE RETURNED MY ITEM. HOW SOON WILL MY RETURN BE PROCESSED?
Once the return is received at our warehouse, it can take from 3 to 5 days to process the return. Once the return is processed you will receive an email indicating that the return has been authorized and we will process the store credit for the return.
DEFECTIVE OR INCORRECT ITEMS RETURN POLICY
If you received a defective or broken item, please email our Customer Support Team at Orders@africwears.com
DOMESTIC SHIPPING
All of our items ship from Newyork USA. Orders being sent with expedited shipping options (ex: Next Day or Two Day shipping) that are placed by 12 noon Eastern Time, Monday thru Friday will ship the same day, subject to availability. Standard shipping is through FedEx & UPS and services available for most items are: Ground, 3 day select, 2nd day air, and Next Day Air*. To calculate shipping costs for desired service, add the items to your cart and enter your zip code to calculate freight costs. *Please note that deliveries by FedEx & UPS are made only Monday-Friday. When choosing your shipping method, do not calculate Saturday. For example, orders placed on Friday with Next Day Air as the shipping method will not arrive until the following Monday.
ORDER CANCELLATION
Orders cannot be canceled once submitted. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. The only exception to this is for products that are backordered. A backorder maybe be cancelled anytime prior to shipping.
REFUSED SHIPMENTS
Customer is responsible for additional charges in case(s) of missed delivery, re-delivery and refused packages.
ADDRESS CORRECTION
Customer is responsible for additional charges that may occur due to package interception for address changes. It is the responsibility of the customer to confirm the billing and shipping information after placing an order.